MaisonDuTemps after-sales service

Garantie

Warranty duration

Your Maison DuTemps watch is guaranteed for a period of twenty-four (24) months from the date of purchase under the conditions defined in this guarantee.

Warranty conditions

The warranty only comes into effect if the warranty card is dated and completed completely and correctly by an official MaisonDuTemps retailer.


The warranty covers any manufacturing defect, assembly defect and hidden defect that may have escaped the brand's vigilance. In one of these cases, we will facilitate your return procedures and will do everything possible to provide you with all assistance. necessary to resolve the inconvenience caused, in order to repair or exchange the product.


In the event that the normal conditions of use of your MaisonDuTemps watch cannot be restored through repairs, the brand undertakes to replace it with an identical MaisonDuTemps watch or one with similar characteristics. The replacement watch warranty expires twenty-four (24) months after the date of purchase of the replaced watch.

  1. Normal wear and aging (e.g.: scratches on the case or crystal, alteration of the color of rubber straps, etc.)
  2. Damage to any part of the watch resulting from inappropriate/abusive use, lack of care, negligence, accidents (blows, dents, crushing, broken glass, etc.).
  3. Indirect or consequential damages, whatever they may be, resulting from the use, non-functioning, defects or lack of precision of the watch.
  4. The MaisonDuTemps watch handled by an unauthorized person (e.g.: services or repairs) or whose original condition has been altered beyond MaisonDuTemps' control.

This manufacturer's warranty is independent of any warranty that may be provided by the seller and for which he assumes sole responsibility and in no way affects the rights of the buyer towards the seller or any other mandatory right he may have at his disposal. against the latter.

Réparation

Notre service après-vente propose un service de réparation au sein de notre atelier.

Pour évaluer la nature du problème et déterminer si la garantie couvre les réparations, nous aurons besoin de récupérer la montre en question afin de l'examiner.

Si la garantie couvre les réparations, celles-ci seront effectuées et votre montre vous sera renvoyée.

Si la garantie ne couvre pas les réparations, notre équipe vous enverra un devis que vous pourrez choisir de régler si vous souhaitez que votre montre soit réparée par nos soins.

CONTACT INFORMATION

If necessary, please contact us by email at maison.temps@gmail.com or via the contact form below, detailing the problem as well as the means by which you wish to be contacted.

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