All our watches are guaranteed2 yearsfrom the date of purchase, under the conditions defined in this warranty, and upon presentation of proof of purchase*.

*Invoice, order confirmation or first and last name of the buyer.

Warranty valid only if the product has not been modified or repaired by an unauthorized third party.

If repair is impossible, the watch will be replaced by an identical or equivalent model.

Any unauthorized intervention voids the warranty, without extension of its initial duration.

WATCHES

Our watches are guaranteed against any manufacturing or assembly defect occurring under normal use, as defined below.

In the event of a defect recognized by our workshop, the components concerned will be repaired or replaced free of charge.

✅What the warranty covers:

• Manufacturing or assembly defects
• Hidden defects that have escaped our quality control

❌What the warranty does not cover:

• Water damage:

For models of 10 ATM or more, the warranty only applies if the crown has been screwed down correctly. Otherwise, repairs will be the responsibility of the customer.

• Shocks, falls and abrasions:

Damage resulting from impacts, crushes or drops (broken glass, scratched case, etc.) is not covered.

• Normal wear and aging:

The warranty does not cover natural wear and tear of the watch (scratches on the glass or case, natural patina of the metal, etc.). It is recommended to avoid contact with chemical products (perfumes, lotions, creams, etc.).

• Magnetization:

Exposure to magnetic fields may cause the watch to run erratically. This phenomenon is not covered.

• Crown torn off:

Even unintentionally, a torn crown cannot be covered by the warranty. Screw-down crowns must always be closed correctly to avoid any risk of weakening.

• Unapproved interventions:

Any watch that has been opened or repaired by an unauthorized person loses the benefit of the warranty.

• Improper use:

Any malfunction resulting from use not in accordance with the instructions provided is excluded.

• Loss or theft :

Warranties do not apply in the event of loss or theft of the watch.

Bracelets and accessories

Bracelets and accessories are covered by our warranty in the event of: a manufacturing defect found in normal or new useAny item found to be defective will be replaced free of charge.

✅ What the guarantee covers:

• Manufacturing defects.

⁇ What the guarantee does not cover:

• Theft or loss;
• Natural wear and tear associated with daily wear, including scratches, friction, discoloration or deformation;
• Deterioration due to perspiration or under normal conditions of use;
• Damage caused by shock, misuse, neglect or improper handling;
• Damage resulting from intervention or modification by the customer or a third party.

Bracelets and pumps are items subject to natural wear. These exclusions relate only to damage due to wear and tear or use and do not limit the customer's rights under applicable legal guarantees.

Our after-sales service carries out repairs in our workshop.

• The watch should be examined to determine the cause of the problem and to see if the warranty applies.
• If the repair is covered, it is carried out free of charge.
• If it is not, a detailed quote will be sent to you before any intervention.

Return costs after repair are the responsibility of the customer in the following cases:

• The repair is not covered by the warranty;
  
• No problem is detected after analysis;
  
• The malfunction comes from a simple incorrect adjustment made by the customer.
  

If the repair is covered by the warranty, the return costs are covered by MaisonDuTemps.

If in doubt before sending, we recommend that you send a video showing the problem so that we can assess it and guide you as best as possible.

Do not hesitate to contact us via the buttons below, providing us with as much detail as possible about the problem encountered.

For any request forrepair, please contact us using the form below.

For any request forback(exchange or refund), please contact us using the form below.