Delivery is free in France and abroad for purchases of €50 or more.

For purchases under €50, the prices are as follows:

• France, Belgium and the European Union: delivery costs are €4.
• Rest of the world: delivery costs are €5.

MaisonDuTemps undertakes to respect the following delivery times:

• To France and Belgium: 2 to 3 working days.
• To Switzerland: 3 to 4 working days.
• To Canada: 3 to 8 working days.
• To the United States: 5 to 10 business days.
• To the European Union: 4 to 6 working days.
• To the rest of the world: 5 to 10 working days.

Customs fees are the responsibility of our customers.

Maison DuTemps declines all responsibility for delays on the part of the delivery service. The delivery times indicated are provided for information purposes only and may vary depending on periods and increased activity.

🌍 Additional information

• Important : For pre-orders, delivery times may vary between 20 and 60 days.
• Customs fees : These are the responsibility of the customer and vary depending on the country of destination.
• Delivery times : These are provided for information purposes only and may vary depending on periods and the activity of carriers.
• Responsibility : MaisonDuTemps cannot be held responsible for delays due to delivery services.

📩 For any questions, do not hesitate to contact our customer service.

Returns

To make your experience with Maison DuTemps easier, we offer free returns.

• You have 14 days from receipt of your package to make the return.
• Please note that all returned items must be new, unworn and in the original packaging. Items that do not comply with these conditions cannot be returned, exchanged or refunded. In this case, the customer will remain the owner of the product and can have it returned to their address, at their expense, within 14 days.
• Free items or items received as part of a promotional offer cannot be exchanged and must be returned with the other items in your order for a refund.
• For returns, please note that all items must be returned when ordering a gift set.
• MaisonDuTemps declines all responsibility in the event of loss of items during their return shipment.
• For items packaged in paid gift wrapping, please return it with the item for a full refund. However, please note that free gift wrapping included with a campaign purchase does not need to be returned.
• Please note that the refund processing time is 14 days. The refund amount will be credited directly to the payment method used for the original purchase.

How do I return my order if I want to be refunded?

1- Please make the request within 14 days of receipt of your package via the Contact section, providing the following information: nature of the return (refund), order number, email address, last name, first name and postal address.

2- Following this request, a return label will be sent to you. Carefully repack the products in their original packaging and attach the return label to the outside of the package.

3- Drop off the package at your nearest post office as soon as possible.

✅ General return conditions

• You have 14 days from receipt of your package to make a return.
• All returned items must be new, unworn and in their original packaging .
• Non-compliant items : Items showing signs of wear, scratches, removed links or any other sign of use will not be taken back, exchanged or refunded . In this case, the customer will remain the owner of the product and may request that it be returned to their address, at their expense, within 14 days .

❌ Items not eligible for return or exchange

• Free items and items offered as part of a promotion or gift. These products must be returned with the order for a full refund. If a free item is not returned, its price will be deducted from the refund .
• Personalized items (engraving, etc.) : They cannot be returned, exchanged or refunded .
• Tool Kit : This cannot be returned, exchanged or refunded if purchased alone. However, if returned new with a watch, it may be exchanged or refunded.
• Gift wrapping : This cannot be returned, exchanged or refunded.

trades

Maison DuTemps offers you the possibility of making an exchange free of charge. The return of the product to be exchanged as well as the delivery of the exchanged product will be taken care of by us.

• To exchange your product, we will wait for your return package to be received before shipping your new item.
• After a first exchange, all return costs for another exchange or refund request will be the responsibility of the customer.

How do I return my order if I wish to exchange my product?

1- Please make the request within 14 days of receipt of your package via the Contact section, providing all the following information: nature of the return (exchange), order number, email address, last name, first name and postal address .

2- Following this request, a return label will be sent to you. Carefully repack the products in their original packaging and attach the return label to the outside of the package.

3- Drop off the package at your nearest post office as soon as possible.

in case of exchange:

1. Please request a return via the Contact section, providing the following information: nature of the return (exchange), order number or email address, first and last name relating to the order. Following this request, a return label will be sent to the email address linked to the order.
2. Carefully repack the products in their original packaging and attach the return label to the outside of the package.
3. Post the package to your nearest post office.
4. Tell us which item you want to exchange with, then we will send you the new item once the first one has been returned and its original condition has been verified. You will be informed by email as soon as the exchange is sent, with package tracking details.

In case of refund:

1. Please request a return via the Contact section, providing the following information: nature of the return (refund), order number or email address, first and last name relating to the order. Following this request, a return label will be sent to the email address linked to the order.
2. Carefully repack the products in their original packaging and attach the return label to the outside of the package.
3. Post the package to your nearest post office.
4. You will be refunded after verification that the item concerned is in its original condition. You will be notified by email when your order has been refunded. Please note that the refund amount will be credited directly to the payment method used for the original purchase.

How to make a refund?

1. Make your return request
   → Go to the Contact section and indicate: Nature of the return (refund) / Order number or email address associated with the order
2. Receive your return label
   → After validation, a return label will be sent to you by email.
3. Prepare your package
   → Carefully repackage the product(s) in their original packaging and attach the return label.
4. Ship the package
   → Drop it off at the nearest post office.
5. Receive your refund
   → After receiving and verifying the product (original condition), we will proceed with the refund.
   → You will receive a confirmation email once the refund has been processed.
   → The amount will be credited directly to the payment method used during the purchase.

🔄 RETURN AT THE CUSTOMER'S CHARGE

Return of item(s) worth less than €40:

• Return costs remain the responsibility of the customer.
• Maison DuTemps recommends sending by registered letter. The choice of carrier is free, but we recommend opting for La Poste .
• Requirement : Keep a tracking record and proof of postage .

📩 Return address (after validation by our Customer Service) :

House of Time
19 Kepler Alley
17440 Aytre
France

⚠️ Important : Maison DuTemps declines all responsibility in the event of loss or damage to items during their return. Without proof of tracking and shipping , we will not be able to process your exchange or refund request.

📩 For any questions, do not hesitate to contact our customer service.