If you have any questions or require customer service, please do not hesitate to contact us via the  Contactsection.

Our watches for men and women are equipped with two types of mechanisms, carefully selected for their reliability and performance: automatic and quartz.

Automatic mechanisms

Most of our automatic watches are equipped with mechanisms from the Japanese manufacturer Miyota, renowned for the robustness and precision of its movements.

Miyota 8N24 powers our skeleton watches, with an openwork design that showcases the mechanics.

Miyota 8215 is used in our Arabic Dial models, offering excellent reliability and value for money.

Miyota 82S5 is reserved for our open-heart watches, where the partially visible movement enhances the dial.

We also use the Seagull TY2809, a precise and attractive automatic movement found in some of our skeleton watches and other automatic models for men.

Quartz mechanisms

In order to offer affordable watches without compromising on quality, we also rely on quartz movements, particularly those from the Miyota manufacture (Japan). Their proven reliability and excellent value for money allow us to offer elegant watches at affordable prices.

Miyota 2315 is used for our classic watches with hour, minute, second, and date functions.

Miyota 6P20 powers our moon phase watches, adding an elegant complication to a reliable movement.

Our chronograph watches are equipped with Seiko mechanisms, a guarantee of precision and performance in the field of quartz technology.

All our watches come with a 2-year warranty.
Find all warranty conditions in the Warrantysection.

Our watches are waterproof, which means you can wear them in the shower or when swimming in the pool or sea.

Before each dive, ensure that the crown is returned to its original position.

After each use in water, rinse your watch thoroughly with clean water.

Some of our watches are water resistant (3 ATM), but we do not recommend wearing them in the shower or while swimming.

It is also not recommended to get watches with leather straps wet.

Our watches are designed in France and manufactured in China. Without this overseas manufacturing, our concept would never have seen the light of day and MaisonDuTemps would not be able to offer products with such excellent value for money.

We chose a manufacturer with whom we have been working since our inception, and who scrupulously adheres to the specifications defined for each watch range by Hugo, the founder.

If you have not received your confirmation email, please check your spam folder.

Otherwise, don't worry, contact us via the Contactsection. Our team will send you your order confirmation.

You can pre-order any of our models that are out of stock.
You can also sign up with your email address to be notified when they become available.

To find out everything about our pre-orders, check out our section Our pre-orders.

If you wish to cancel your order, please write to us in the section Contactsection.

If your order has not yet been shipped, we will cancel it. If it has already been shipped, you will have the option to return the watch to us once you have received it.

You can pay for your order by credit card, Scalapay, or Apple Pay.

You can pay in 3 or 4 installments at no extra cost with Scalapay.

For everything you need to know about deliveries, visit our Deliveriessection.

You can track your package at Colissimo.com  or DHL.com using the tracking number you received by email.

If you cannot find this number, please do not hesitate to contact us via the Contact section.

We are delighted that our watches can be worn all over the world, which is why we offer worldwide delivery.

Shipping is free for all orders over $50.

For everything you need to know about deliveries, visit our Deliveriessection.

Customs fees are the responsibility of our customers.

You have 30 days after receiving your order to request a return via our Contact page . Once your request has been accepted, you will receive instructions on how to return the items to us.

Products must be new, unused, in perfect condition, and in their original packaging. Any item showing signs of wear may be refused.

For more information, see the Returns section .

Free if you exchange.
In case of refund, a $3.90 return fee will be deducted from the amount credited back to you.

Refund within 7 to 14 days after receipt of the return.

It is automatically credited back to the payment method used at the time of purchase.

For complete information on refunds, please refer to the Refund Policy section.

Explore our guide How to set your watch for detailed instructions.

Our team remains at your disposal by email and on social media to provide you with the best possible guidance.

To replace your wristband, you can purchase our tool kit available on our website and follow the tutorial available in the section How to change my strap .

You can also consult a watchmaker near you to have the strap replaced.
Our team is available to assist you via email and social media to provide you with the best possible guidance.

If you have any problems with your watch, please contact our after-sales service in the Contactsection.

Our team is here to resolve your issue as quickly as possible.

Find us at our partner sales outlets, listed in the Where to find us? section.