Frequently Asked Questions
contact
HOW CAN I CONTACT YOU?
HOW CAN I CONTACT YOU?
If you have any questions or require customer service, please do not hesitate to contact us via the Contactsection.
The products
WHAT MECHANISMS DO YOU USE?
WHAT MECHANISMS DO YOU USE?
Our watches for men and women are equipped with two types of mechanisms, carefully selected for their reliability and performance: automatic and quartz.
Automatic mechanisms
Most of our automatic watches are equipped with mechanisms from the Japanese manufacturer Miyota, renowned for the robustness and precision of its movements.
Miyota 8N24 powers our skeleton watches, with an openwork design that showcases the mechanics.
Miyota 8215 is used in our Arabic Dial models, offering excellent reliability and value for money.
Miyota 82S5 is reserved for our open-heart watches, where the partially visible movement enhances the dial.
We also use the Seagull TY2809, a precise and attractive automatic movement found in some of our skeleton watches and other automatic models for men.
Quartz mechanisms
In order to offer affordable watches without compromising on quality, we also rely on quartz movements, particularly those from the Miyota manufacture (Japan). Their proven reliability and excellent value for money allow us to offer elegant watches at affordable prices.
Miyota 2315 is used for our classic watches with hour, minute, second, and date functions.
Miyota 6P20 powers our moon phase watches, adding an elegant complication to a reliable movement.
Our chronograph watches are equipped with Seiko mechanisms, a guarantee of precision and performance in the field of quartz technology.
ARE YOUR WATCHES WARRANTED?
ARE YOUR WATCHES WARRANTED?
All our watches come with a 2-year warranty.
Find all warranty conditions in the Warrantysection.
ARE YOUR WATCHES WATERPROOF?
ARE YOUR WATCHES WATERPROOF?
Our watches are waterproof, which means you can wear them in the shower or when swimming in the pool or sea.
Before each dive, ensure that the crown is returned to its original position.
After each use in water, rinse your watch thoroughly with clean water.
Some of our watches are water resistant (3 ATM), but we do not recommend wearing them in the shower or while swimming.
It is also not recommended to get watches with leather straps wet.
WHERE ARE YOUR WATCHES DESIGNED AND MANUFACTURED?
WHERE ARE YOUR WATCHES DESIGNED AND MANUFACTURED?
Our watches are designed in France and manufactured in China. Without this overseas manufacturing, our concept would never have seen the light of day and MaisonDuTemps would not be able to offer products with such excellent value for money.
We chose a manufacturer with whom we have been working since our inception, and who scrupulously adheres to the specifications defined for each watch range by Hugo, the founder.
Order
WHAT SHOULD I DO IF I HAVE NOT RECEIVED CONFIRMATION OF MY ORDER?
WHAT SHOULD I DO IF I HAVE NOT RECEIVED CONFIRMATION OF MY ORDER?
If you have not received your confirmation email, please check your spam folder.
Otherwise, don't worry, contact us via the Contactsection. Our team will send you your order confirmation.
I AM INTERESTED IN A WATCH THAT IS NO LONGER IN STOCK. WHAT SHOULD I DO?
I AM INTERESTED IN A WATCH THAT IS NO LONGER IN STOCK. WHAT SHOULD I DO?
You can pre-order any of our models that are out of stock.
You can also sign up with your email address to be notified when they become available.
To find out everything about our pre-orders, check out our section Our pre-orders.
I WANT TO CANCEL MY ORDER, HOW CAN I DO THIS?
I WANT TO CANCEL MY ORDER, HOW CAN I DO THIS?
If you wish to cancel your order, please write to us in the section Contactsection.
If your order has not yet been shipped, we will cancel it. If it has already been shipped, you will have the option to return the watch to us once you have received it.
Payment
WHAT PAYMENT METHODS ARE ACCEPTED ON YOUR WEBSITE?
WHAT PAYMENT METHODS ARE ACCEPTED ON YOUR WEBSITE?
You can pay for your order by credit card, Scalapay, or Apple Pay.
CAN I PAY FOR MY ORDER IN INSTALLMENTS?
CAN I PAY FOR MY ORDER IN INSTALLMENTS?
You can pay in 3 or 4 installments at no extra cost with Scalapay.
Deliveries
WHAT IS THE AVERAGE DELIVERY TIME?
WHAT IS THE AVERAGE DELIVERY TIME?
For everything you need to know about deliveries, visit our Deliveriessection.
HOW CAN I TRACK MY PACKAGE?
HOW CAN I TRACK MY PACKAGE?
You can track your package at Colissimo.com or DHL.com using the tracking number you received by email.
If you cannot find this number, please do not hesitate to contact us via the Contact section.
TO WHICH COUNTRIES DO YOU DELIVER?
TO WHICH COUNTRIES DO YOU DELIVER?
We are delighted that our watches can be worn all over the world, which is why we offer worldwide delivery.
IS DELIVERY FREE?
IS DELIVERY FREE?
Shipping is free for all orders over $50.
For everything you need to know about deliveries, visit our Deliveriessection.
ARE CUSTOMS FEES PAID BY THE CUSTOMER?
ARE CUSTOMS FEES PAID BY THE CUSTOMER?
Customs fees are the responsibility of our customers.
Returns
HOW TO MAKE A RETURN?
HOW TO MAKE A RETURN?
You have 30 days after receiving your order to request a return via our Contact page . Once your request has been accepted, you will receive instructions on how to return the items to us.
Products must be new, unused, in perfect condition, and in their original packaging. Any item showing signs of wear may be refused.
DO I NEED TO EXPECT ANY RETURN SHIPPING COSTS?
DO I NEED TO EXPECT ANY RETURN SHIPPING COSTS?
Free if you exchange.
In case of refund, a $3.90 return fee will be deducted from the amount credited back to you.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN/REFUND?
HOW LONG WILL IT TAKE TO PROCESS MY RETURN/REFUND?
Refund within 7 to 14 days after receipt of the return.
It is automatically credited back to the payment method used at the time of purchase.
For complete information on refunds, please refer to the Refund Policy section.
After-sales service
HOW DO I SET MY WATCH?
HOW DO I SET MY WATCH?
Explore our guide How to set your watch for detailed instructions.
Our team remains at your disposal by email and on social media to provide you with the best possible guidance.
HOW CAN I CHANGE MY BRACELET?
HOW CAN I CHANGE MY BRACELET?
To replace your wristband, you can purchase our tool kit available on our website and follow the tutorial available in the section How to change my strap .
You can also consult a watchmaker near you to have the strap replaced.
Our team is available to assist you via email and social media to provide you with the best possible guidance.
I HAVE A PROBLEM WITH MY WATCH, WHAT SHOULD I DO?
I HAVE A PROBLEM WITH MY WATCH, WHAT SHOULD I DO?
If you have any problems with your watch, please contact our after-sales service in the Contactsection.
Our team is here to resolve your issue as quickly as possible.
Points of sale
WHERE CAN I FIND YOUR WATCHES?
WHERE CAN I FIND YOUR WATCHES?
Find us at our partner sales outlets, listed in the Where to find us? section.



















