REFUND POLICY

VBNSA222

Delivery is available to all countries.

DELIVERY TIMES

MaisonDuTemps undertakes to deliver its orders within a maximum of 10 days, depending on the delivery method chosen.

Regarding pre-orders, delivery times are specified on the product pages and vary from 20 to 60 days.

MaisonDuTemps cannot be held responsible for any delays attributable to the delivery service (Colissimo). These times are given for information purposes only and may vary depending on the periods and the increase in activity.

ORDER RECOVERY

If the package is not collected from the relay point within 14 days, the return costs will be borne by the customer.

RETURN YOUR ORDER

The customer has 14 days after receiving their order to return an item. The returned item must be new, clean, unworn, and in its original packaging. Items offered as part of a commercial offer must be returned for a full refund. Gift bags must be returned in good condition; otherwise, they will not be eligible for a refund.

Any item that does not comply with these conditions cannot be returned. If a product is damaged, it will not be refunded, taken back or exchanged. In this case, no refund will be granted. The customer will remain the owner of the product, which they can recover at their own expense by requesting that it be returned to their address within fifteen days.

STEPS TO FOLLOW

Refund

1- Make your request within a maximum of 14 days following receipt of your order to sav@maisondutemps.com , specifying all the necessary information (order number, surname, first name, email address used for the order, reason for return).

2- Return costs are the responsibility of the seller. The product must be returned within a maximum of 14 days following receipt of your order at the following address:

House of Time

15 Rue des Pensées

78690 - Les Essarts-Le-Roi

3- The refund will be made upon receipt of the product within a maximum of 14 days. The refund method will be identical to your payment method used when purchasing the product.

Exchanges

1- Make your request within a maximum of 14 days following receipt of your order to sav@maisondutemps.com , specifying all the necessary information (order number, first name, last name, email address used for the order, reason for return, item to be exchanged).

2- The exchange costs are the responsibility of the seller. The product must be returned within a maximum of 14 days following receipt of your order at the following address:

House of Time

15 Rue des Pensées

78690 - Les Essarts-Le-Roi

The exchange will be processed upon receipt of the package and subject to the availability of the product. If the exchanged item is different and more expensive, an invoice to pay the difference will be sent to the customer. Otherwise, a refund will be made by the seller.